cocoon by sealy customer service

Proud Supporter of You. If you’re concerned about “trying it out,” read about our 100 Night Trial. 5 people found this helpful New Year's SaleSave 35% + Free Pillows & Sheets A premium memory foam mattress coupled with responsive coils — all wrapped in a cooling cover. This means that for a period of 10 years, dating from the time you purchased your new mattress from Cocoon International Sales, LLC(“Cocoon by Sealy”) or from an authorized Cocoon by Sealy Retailer, when it has a defect covered under the warranty, we will replace or repair it without any charge to you, the initial purchaser of the product. Does your mattress use chemical fire retardants? We’ll discuss how to get it ready when you call to talk about a return. The cover is not meant to be taken off or washed. Even after 130 years, we still check our work– testing above and beyond industry standards to give you the quality you need for the sleep you deserve. The Cocoon Mattress and Cocoon Chill are two beds that have a lot to offer memory foam lovers who don’t want to spend the money on a more expensive TempurPedic Mattress.In fact, it makes a lot of sense that Sealy made memory foam bed-in-a-box mattresses since the parent company for Sealy, TSI International Group, also owns Tempur … Can I use a mattress protector with my mattress? Pre-qualification uses limited information to pre-qualify you for credit. Cocoon by Sealy offers customer support seven days a week via phone, email, and live chat. Has Cocoon received any safety certifications? Depending on where you live, some of the options for “return” might include donating, recycling, or disposing of the mattress. King 76" width x 79.5" length x 10" height Returns and one-time exchanges are free within your 100-day trial period. What are the dimensions and weight for the box that arrives? Save 35% on Chill Mattresses + Free Pillow & Sheets - Our Biggest Offer Ever! So you have more money to spend on things like new sheets. Error If you decide this mattress isn’t the one for you during this time, simply contact Sealy customer service and they’ll help organize a return. Cocoon by Sealy is the way to go. With the experience of Sealy behind us, we build them to last for years. For more information on the CertiPUR-US® program, visit http://certipur.us. The details of this warranty, and some limitations, are provided in the complete Warranty D… Order an Ease Power Base and receive White Glove delivery with in-home set-up, removal of all packaging materials and even disposal of your existing box spring, if requested - all free of charge! A premium memory foam mattress coupled with responsive coils — all wrapped in a cooling cover. I had a few questions and talked to Cocoon customer service - they were super helpful. And because we want you to be completely satisfied, we let you sleep on your mattress for up to 100 nights—allowing you to return it if you’re not happy. Our mattresses are designed by Sealy experts. But if you’re still left unsatisfied, we’ll make it right. Rest assured that your mattress is held to the same standards that traditional mattresses are subject to—so you know it’s safe. Call us Mon - Fri 9AM/9PM ET, Weekends 9AM/6PM ET. We’ll arrange to have it picked up and donated for you at zero cost and deliver a full refund of your purchase price. Can I apply directly without going through the pre-qualification process? Your Cocoon™ by Sealy uses standard U.S. mattress sizing, and the weights vary by size. They’ve been certified by the CertiPUR-US® program, a not-for-profit organization that conducts rigorous safety inspections prior to awarding certifications. We include unpacking instructions in the box (hint: they’re very simple). please feel free to reach out whenever you like. Customer service: Sealy is a major company and offers customer service elements that smaller mattress producers cannot. If I apply and am approved, am I guaranteed the same credit limit I was pre-qualified for? Thousands of 5-Star Reviews. People who have tried it versus Tuft & Needle and Casper say Cocoon is by far the most comfortable. Why buy a Cocoon™ by Sealy instead of another mattress? Read honest and unbiased product reviews from our users. Once we confirm the return, we’ll issue a refund within 1 to 2 business days. This includes a 24/7 helpline, free 2-day shipping to most of the USA, and a 100-day sleep trial with the possibility to exchange models. What is the difference between the pre-qualification process and the application process? Cocoon™ by Sealy uses a layer of memory foam on top, and that helps reduce the amount of movement from your sleep partner. (888) 818-4039 How can I find it? Sorry, no returns on our Ease Power Base or Chill Bundle. Cocoon by Sealy is Sealy's answer to the disruptive mattress in a box brands that have been so popular over the past two years. For the bottom sheet, a fitted sheet with strong elastic fitted works best. We’re happy to report that your Cocoon™ by Sealy is both designed and assembled in the U.S. Cocoon™ by Sealy does not include chemical fire retardants, but uses an industry-standard “fire sock.” We put each mattress through grueling flame-resistance testing, and it passed. Yes, you can apply directly without first going through the pre-qualification process. Not a problem. To improve your shopping experience, please update your device to the latest version of iOS or Android OS. Read honest and unbiased product reviews from our users. If you’re unhappy with your Cocoon™ by Sealy, call us. The Cocoon By Sealy mattresses have been a powerful addition to the mattress-in-a-box line-up. You can call Wells Fargo at 877-805-7744 and retrieve your credit card number, or you can wait for you card to arrive in 7-10 days. To improve your shopping experience, please update your device to the latest version of iOS or Android OS. Wins all around. If you’re interested, send us a note with your vote for our next Cocoon™ by Sealy country! A list of the most popular browsers can be found below. We’ll work with you to exchange or return your mattress. This review will focus on the Cocoon by Sealy, which launched in 2016. Call customer service at 888-818-4039 to request a return or exchange. Limited Time – Save 25% or more on your Cocoon Chill Mattress. Does it transfer movement from my sleep partner? In any case, once you confirm the return, we’ll issue a refund within 1 to 2 business days. So you’ll know where it is, and when you can start sleeping well. Read honest and unbiased product reviews from our users. Or shipped for Saturday delivery? Your phone or tablet is using software unsupported by our website. Is Cocoon certified by Certi-PUR? Gently scrub the spot and let air dry. The Cocoon Chill is a modern classic developed by Sealy, a US company selling mattresses since 1881. If there’s one thing we’ve learned in 130 years making mattresses, it’s that a mattress is a personal choice. I didn’t print or save my account information. No. Pre-qualification lets you know roughly how much you might be able to borrow, using basic credit information, without impacting your credit score. We call these "preference-based characteristics" because no rating here is better or worse – rather, the attributes that are most desirable to you will be determined solely by yourpersonal preferences. Generally, a mattress will server you for years before replacement. You can contact Sealy ’s customer service team on Mondays through Fridays at 9 a.m. to 9 p.m. and on weekends from 9 … Cocoon By Sealy Mattress Overview. Your Cocoon™ by Sealy includes a 10 year full-replacement limited warranty. Product Registration. Phone: (888)818-4039; Email: support@cocoonbysealy.com; How to Clean and Freshen a Mattress. We stand behind our product. If you have special delivery needs, call our Customer Care staff. Cocoon International Sales LLC 1000 Tempur Way Lexington, KY 40511. The Cocoon Chill comes from Sealy, which is one of the most recognizable names in the mattress business and was established in 1881. Rest assured: your mattress has passed a battery of extremely tough tests! And then we’ll credit your card for the total amount of your purchase. Cocoon by Sealy Customer Service Contact Info. I’ve heard that one mattress fits everyone. Cocoon by Sealy 12" Hybrid Memory Foam Cal King Mattress The Best of Both Worlds, with Premium Memory Foam for Conforming Comfort and Individually Wrapped Coils for Responsive Bounce Designed with CertiPUR-Certified Foams and a Soft, Breathable, Durable Premium Stretch-Knit Cover Designed & Assembled in the USA and Backed by Over 130 Years of Sealy quality Arrives in an Easily-Moveable … That’s why we use our Perfect Fit memory foam to provide durable support and conforming comfort that adapts to your unique body size, shape, and sleep position. I didn’t get pre-qualified. Once a customer has made a return within their 100 Night Trial, they are not eligible for another trial. Telephone Number: +1 (888) 818-4039 Email Address: support@cocoonbysealy.com. Twin XL: 38" width x 79.5" length x 8", 10” or 12” height depending on your selection Currently, all of our mattresses ship from our Belmont, Mississippi facility. With massive brand awareness and competitive prices , Cocoon is … But of course you can return it at any time during the first 100 nights. Some of the photos and videos were taken in owner’s homes and some were shot on a professional set—but in either case, we don’t sell the furniture. • LEARN MORE. Sealy includes Sealy and Stearns & Foster branded shipments. It lets you know roughly how much you might be able to borrow, using basic credit information, without impacting your credit score. You can use any sheet set designed to fit a 10” high mattress. For More Than 130 Years, We've Been A. Is that true? If you’re not happy with the feel of your new mattress, we recommend sleeping on it for at least 30 nights—it can sometimes take a while to get used to a new mattress, especially if your old mattress was worn. Read More Remove the tape and pull the wrapper apart at the seam. Phase Change Material (PCM) absorbs your body heat leaving you with a cool to the touch mattress experience. We’ll arrange to pick up the mattress, and donate it to a local agency. We build every mattress from high-quality materials, engineering each one to be durable for years of comfort. From the date your new bed arrives at your doorstep, you have 100 nights to give it a test run. First, rest assured that it’s unlikely to happen—we’ve tested the foam extensively, and it’s proven that it can hold up for years of use. Cocoon by Sealy Customer Service Contact Info. Pre-qualification lets you know roughly how much you might be able to borrow, using basic credit information, without impacting your credit score. The mattress recycling program was enacted in December 2015 and is active in the following three states: California, Connecticut and Rhode Island. Is Cocoon™ by Sealy available in retail stores? Sleep well. A list of the most popular browsers can be found below. We charge your credit card at the time the mattress ships. Are the foams in my mattress safe? A mattress plays an important role in one's life. We want you to love your bed, but if you don’t, we even make the return simple. Sealy includes Sealy and Stearns & Foster branded shipments. Your mattress will reach near-full shape after 1 minute. Our Cocoon by Sealy Chill mattress is engineered with our proprietary Phase Change Material (PCM) technology to deliver a truly refreshing night’s sleep for those who prefer to fall asleep cooler. Just as important to know: the smell is normal and short-lived. But if you’re not completely satisfied with your Cocoon™ by Sealy in the first 100 days after purchase, let us know. What if the mattress starts showing dips and body impressions? After you are registered, we will keep a record of your purchase (so you don’t have to) in case you need to … Surrounding them both is our Premium Fabric Cover. Free Returns. We want to be sure you love your new Cocoon™ by Sealy mattress. The 100 Night Trial is non-transferable, and any returns require proof of purchase from cocoonbysealy.ca. What are the dimensions and weight for the mattress? Please enable Javascript, If you don’t see the answers to your questions here, Not yet, but we’re planning for it. Once you submit a full credit application, Wells Fargo will use additional financial information provided in your application and pull your credit report to make a credit decision. Cocoon by Sealy Customer Service. How to Redeem a Coupon Code at Cocoon by Sealy. Sorry, no we don’t. Customers can easily order mattresses online and expect a 48-hour processing, 2-3 day shipping, and and door-front delivery of the purchased mattress. For our Ease Power Base, delivered via White Glove carriers, we'll call you to schedule a delivery time that works best for you. Your phone or tablet is using software unsupported by our website. How long does it take to receive my refund? But because we’ve been building mattresses for over 150 years, we add a few that go above and beyond the average to test foam and mattress durability. Sealy offers two versions of the Cocoon: the Cocoon Chill and the Cocoon Classic. Ad Disclosure: We receive referral fees from advertisers. support@cocoonbysealy.com, Here's how to order your own Cocoon™ by Sealy mattress, 48 Hours, excluding weekends and holidays. We designed the Cocoon™ by Sealy box to easily fit through a standard doorframe, and it is designed to be capable of handling by one person. You may be approved for a different amount than you were pre-qualified for, based on additional information provided during the application. If you still have questions, feel free to email or call us. If you are trying to remove a stain, dampen a cloth (do not saturate) with a mixture of water and delicate-friendly detergent. Learn More. 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