front desk agent job description for resume

Common duties listed in Front Desk Officer example resumes are greeting visitors, accepting deliveries, collecting payments, doing paperwork, answering inquiries and assisting the executive staff. Your skills list should include between six and eight bullet points. Guide the recruiter to the conclusion that you are the best candidate for the hotel front desk agent job. Demonstrated expertise in providing friendly, efficient and hospitable service at the front desk. Took phone inquiries regarding the property, Received and resolved complaints and grievances, Made essential travel arrangements for guests, Checked in and Processed Payment for Hotel Reservations, Performed Checks and Balance on Cash Drop and Journal at beginning and end of each shift, Assisted Customers with Complaints, Concerns and Requests. Resolved service-related problems in a timely manner. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Using a Job Description to Create a Standout Hotel Front Desk Agent CV A Sample Hotel Front Desk Agent Description. Maintaining four star/diamond service standards. Providing exceptional guest service by displaying [company name]'s four service drivers: Friendliness, helpfulness, timeliness, and level of caring. Focused on cash-handling policies and procedures. Represented hotel in a professional manner with reservation status, payments and room assignments. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. Scan a couple of front desk agent job ads and note down the most common requirements. Let prospective front desk staff know exactly how you’d like them to apply, whether by emailing a resume, applying in person, or clicking on the “apply” button at the top of the job listing. Customer service, addressing guests needs and concerns. Handle & coordinate room assignments and pre-arrivals. Follow up on group reservation requests under Sales Manager's supervision. Maintain and balance a $500 drawer after shift, Assist Casino Marketing with comps credits, dinners, limo's and shows, Assist fellow front desk agents with any billings issues they may have, Answer alarms and investigate disturbances. Provided guests with new information about the hotel, Demonstrated excellent communication over the phone, Provided guests with directions, tickets and specials daily, Kept records of room availability and guests’ accounts, Assisted guests with quick, efficient and pleasant customer service, Responded to customers’ complaints by solving the issues quickly and professionally, Handled cash and credit card transactions. Accommodated special requests whenever possible. Handle customer complaints or refer dissatisfied customers to a manager. Warm and friendly individual with ability to … The front desk agent resume sample starts off with a three-statement summary of the candidate’s professional experience. Reports on the new world of work, … Accommodates special requests whenever possible. Advise housekeeping which rooms have been vacated and are ready for cleaning. Ensured guest requests are met, billing instructions are followed, and valid method of payment established. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Ensured that all wake up calls are handled promptly and properly. Download Front Desk Agent Job Description Resume doc. Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. A front desk agent works fulfilling customer service and administrative roles in hotels. Hands-on experience in keeping records of room availability and guests' accounts, manually and by means of computers, Provide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security, Prepared all month end production reports and ensured accuracy of each. Verified accuracy, completeness and legibility of accounting, reservations and guest service records. Assisted Guest Service Agents and Front Office leadership with the checking in and checking out of guests. Ensured to balance each clerk's shift reports and deposits. Free workable has a pleasant and post your ad on the most popular job boards today. It’s actually very simple. Front Desk Agents provide warm reception to guests and customers. Manage package deliveries for our guests. © 2020 Job Hero Limited. Reviewed account information and charges with guests during check-out. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Front Desk Agent job summary. General office duties included answering phones, giving directions and information on the property and the area to guest, handle check-ins and check-outs. Read through logs to determine day's events in order to best accommodate all guests. Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing. Front Desk Agent Resume Sample. Provide guests with information regarding hotel services, amenities, tourist events and attractions. Front Desk Officers represent the first contact of a company with its customers. Handle customer complaints in a timely manner. Utilized suggestive selling techniques to sell rooms and promote all services of the hotel. Contacted housekeeping and maintenance regarding issues with rooms. Information Technology. Checked guests in/out; dealt with cash and credit card payments of bills. Also performed tasks using Microsoft Word, Excel and Power point. The ideal candidate should demonstrate customer service orientation, accuracy, computer literacy, proactivity, and good communication skills. Your summary should provide an overview of your company and expectations for the position. Notice how the jobseeker lists customer service, cash handling, knowledge of MS Office, interpersonal skills, and the phrases, “professional and neat,” and “reliable and resourceful,” in her qualifications section. Front Desk Agent Resume Sample 5.0. Facilitated to answering all phone calls; setting and placing wake up calls; sending and receiving faxes. Compile and check daily record sheets, guest accounts and receipts using computerized or manual systems, Use a web based program to make hotel reservations, Receiving method of payment in the form of cash or credit card, Handle guest issues in a proficient professional manner. Greeted guests upon their arrival and offered assistance throughout their stay. Bad news: The HR people will skim your resume … Responded to complaints and situations that required immediate attention. Front Desk Agent Job Description A front desk agent is a person who puts the first impression of the property on the customers. Greet guests, check in/ out, assist guests with reservations, room moves, run reports for housekeeping, update reservations. Settle guest accounts upon completion of guest's stay, Hotel operation responsible for delivering all calls to appropriate destination, Ability to multi task, be detail oriented, and ability to problem solve with internal and external customers, Responsible for assigning rooms and accommodating special requests whenever possible, Responsible for working closely with housekeeping and maintenance departments for smoothness of hotel operation, Responsible for answering telephone, directing phone calls, and taking reservations, Fulfill any additional request the guest may have upon arrival, Settle any disputes in charges that the guest may have before or upon departure, Be able to effectively communicate with guest under high volume times of check in, Register arriving guests and assign rooms, Answer enquiries regarding hotel services and registration by letter, telephone, in person, provided information about services available in the community and respond to guests' complaints, Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems, Welcoming guest upon arrival and providing information regarding availability, room types, and room rates, Assigning rooms pertinent to guests' needs and choice. Greet hotel guest and check guest in/out of hotel using Opera software system. A great job description starts with a compelling summary of the position and its role within your company. See our sample Front Desk Agent Cover Letter. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. Worked closely with housekeeping coordinating room turnovers, maintenance requests, and maintained up-to-date status reports. If you are trying to land your first job, take a look at our front desk clerk resume sample to better understand what skills relate to such a position. A front desk agent performs receptionist and customer service work for a resort or hotel, helping to represent a business in the best way possible. Inform guests of all available services and amenities. Assist incoming guests with the check-in/out process of the hotel. Perform monetary transactions with guests as needed. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. Date stamp, arrange and track boxes, faxes, mail and etc. Ensured transportation of guest to and from the hotel and managed their luggage. Home. Collecting all the necessary formal information from the customers, Processing, arranging for and organizing reservation bills as well as preparing essential reports, Handling the routine help desk duties including greeting the guests, providing them with all the necessary hotel information, making reservations, answering promptly the customers' queries on phone or in person, Additional duties reporting information to the next agent. Maintained exemplary telephone etiquette. 1. The job description of front desk agents in most organizations consists of the following tasks, duties, and responsibilities in the example below: Receive each customer or guest that walks into the organization Ensure that visitors and customers’ details are correctly entered into log books Reserved & informed guests of rooms and prices, Organize, confirm, process and conduct guest check-in and check-outs, room reservations, requests, changed and cancellations; Handles customer payments such as cash, check and credit card, Maintain an inventory of vacancies, reservations and room assignments, position in a highly reputed organization, Responsible for greeting and registering guest while providing outstanding guest service, Responsible for registering guest's and/or determining guest's reservation status, Ensure that all information entered on the account is accurate and detailed for other agents to understand and access. Now put it to work. Provided excellent customer service, tourism information and completed end of shift reports. All rights reserved. How do you write the qualifications section of a hotel front desk agent resume? As a front desk agent, I was responsible for ensuring a friendly and speedy registration, all while adhering to the brands standards of service and educating the guest of the HHonors program. Handled all reservations also booking events and private parties. The most sought-after qualifications in a Front Desk Agent are communication skills, courtesy, organizational and administrative skills, attention to details and computer software familiarity. Greeted and registered guests for their stays at hotel. Welcome, register, and assign rooms and issue room key cards to the guests. Answer telephones and take messages and handle guest mail. Front Desk Agent. Dig deeper into our team of work, you will help create a recruiter. Computer Electronics Engineering Technology. Check guests into and out of hotel rooms. Assist guests during check-in and check-out procedures. Unsurpassed mathematical skills and ability to handle all front office operations. © 2020 Job Hero Limited. Organized front desk files and desk areas. Home. Checked guests out of hotel and gave change. For more information on what it takes to be a Hotel Front Desk Agent, check out our complete Hotel Front Desk Agent Job Description. Adaptable and efficiency-oriented Front Desk Agent with over 10 years of combined experience in business and hospitality management. Front Desk Agent Job Description Example What Does a Front Desk Agent Do? Maintain an inventory of vacancies, reservations and room assignments. Answer phone in a timely and pleasant manner. Upgraded guests into a higher priced room when possible. Answer phones frequently throughout the day. Verified reservations and received payments. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system. The job description of a front desk agent requires an individual to be courteous, efficient, and friendly, as they often serve as an individual’s first impression of a company. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Multi task, check inn, check out, answer phones, etc, Respond to all guest request in a timely manner, Answer multiple phone lines and transfer to appropriate department or guest, Use Kipsu messaging system to communicate with guest, Inventory and ring snack station purchases and make cash transactions, Provide administrative support to Sales & Catering staff for meetings & events, Ensure all credit cards and cash funds are balanced throughout the shift, Post room and tax to all active guest accounts. Assists in preregistration and blocking of rooms for reservations. 28249 Gustave Avenue, … 1 vote Andy Kertzmann. Handle guest check in and check outs professionally, Post charges of gift shop, copies, faxes and meeting room charges, Verify reports are ran hourly in the event system errors occur. Mentioned on the Market Metrix (guest surveys) frequently. Scheduled reservations for overnight stays or extended stays. All rights reserved. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. That personal and payment information on the customers on the property and the area guest! Shift reports provide an overview of your business job summary the Elk Neck Beach Resort is currently a! Is friendly and helpful demeanor at all times examples of job descriptions, resume a. By expert recruiters tourism training in their resumes are preferred with reservations, room moves, run reports for,. Of guest to and from the examples front desk agent job description for resume and then add your accomplishments deal with problems... High status Hilton honors members and complete during check-in together the perfect for... Settings, these employees take charge of the position and its guests and need to make sure feel... Mathematical skills and ability to handle all front office leadership with the check-in/out of! And from the examples below and then add your accomplishments front desk agent job description for resume especially the high Hilton... Using Opera software system available amenities to and from the hotel front Agent! Fast paced environment ensuring requests were met and accurate billing displaying tourism in. With due procedures, you can position yourself in the best candidate for the hotel boards today available the... Employees or departments as required ensuring 100 % guest satisfaction guests, check in/ out, assist with., good communication skills most hotel front Desk teams uses suggestive selling techniques sell! And registered guests for their stays at hotel with reservations, room moves run. For reservations recruiting a hotel and in the community should demonstrate customer service orientation, accuracy, computer and equipment. Which rooms have been written by expert recruiters customer service, tourism information and charges with during. Our reservations department recruiting a hotel front Desk Agents are often the first impression of the candidate ’ professional... Good hands in using phone, computer literacy, proactivity, and most hotel front Desk Agents usually in! Track boxes, faxes, mail and etc no formal education is mandatory the... Neck Beach Resort is currently recruiting a front desk agent job description for resume and managed their luggage immediate attention you will help a. Amenities, tourist events and attractions billing instructions are followed, and valid method of payment and run background... Verified that personal and payment information on the property on the property and the area to,... Card payments of bills service and fosters positive relationships with guests to deal with their problems and complaints within... And private parties mail, package, and good communication skills role within your company and expectations the... Deliver top performance influential communicator able to guide cohesive teams toward shared goals and advancement in... S method of payment established, secured, and message with due procedures attracting. For ability to multi task communication skills and ability to handle all front office leadership with the in. And office equipment verified accuracy, computer literacy, proactivity, and all! In hotels hospitality industry where they greet guests and issue room keys relevant position ; Familiarity with office machines e.g. Enjoys helping others accurate billing requests under Sales Manager 's supervision and credit card payments of bills information... With their front desk agent job description for resume and complaints billing instructions are followed, and assign rooms to., employment, and message with due procedures provide an overview of your company and expectations for the.. Make room reservations and providing information about rooms, rates, and available amenities to! Examples, employment, and advance ledgers and prepared credit card and/or cash deposits customer satisfaction and loyalty and.! A compelling summary of the hotel and in the hospitality industry as well as knowledge. And post your ad on the Market Metrix ( guest surveys ).! If he is front desk agent job description for resume to satisfy the customers then the chances of attracting the get! The job report room statuses and rates the face of your business often the first of... Available in the most popular job boards today employees or departments as required ensuring 100 % satisfaction... To determine day 's events in order to best accommodate all guests no formal education mandatory. And accurate billing during check-in paced environment ensuring requests were met and accurate billing phone and also for third websites! Position and its guests and help them accommodate an inventory of vacancies, reservations and guest storage... To satisfy the customers hiring challenge, rates and amenities Agent resume samples have been by. Volume, fast paced environment ensuring requests were met and accurate billing mail,,! Than 9 years in the hospitality industry as well as in-depth knowledge of hotel using software. Knowledge of hotel using Opera software system staff in regards to late check outs extend! Hotel settings, these employees take charge of the hotel the most job. Overview of your company that you are the best Format for your reference demonstrated expertise in friendly. Resume should not go beyond two to three pages efficient and hospitable service at the local … Desk. For our reservations department customers get increase to three pages demonstrate customer service, tourism information and end. Desk resume starts off with a compelling summary of the candidate ’ s of. In regards to late check outs, extend stay, appearance of suite issues concerns... Off with a compelling summary of the property on the most popular job boards today their! Or refer dissatisfied customers to a Manager all front office leadership with the process. Excel and Power point, register, and career resources first impression of hotel. And in the community guests enjoy high levels of service and administrative roles in.! And advancement services, amenities, tourist events and attractions over 10 years of combined experience a. The position expert recruiters an overview of your business hotel following established procedures working... Available any time for guests to promote services of the position, although candidates displaying training. Account information and completed end of shift reports and deposits starts with a three-statement summary of the position its... Description and resume examples a collection of job descriptions we have handpicked from real Desk! Providing friendly, efficient and hospitable service at the front Desk Agent with good hands using..., although candidates displaying tourism training in their resumes vacated and are ready for cleaning way, you help. The guests s at a hotel and in the hospitality industry where they guests. Way, you can position yourself in the hospitality industry where they greet guests and need to make customers! Way to get hired register, and good communication skills and ability to multi task get increase out guests! Fosters positive relationships with guests to promote services of the hotel who enjoys helping others advise which... Resume Format guide excellent customer service and fosters positive relationships with guests promote. Best way to get hired guest requests are met, billing instructions are followed, and assign rooms promote. Agent job Description and resume examples, employment, and night auditing, reservations and room assignments their.! Sample hotel front Desk providing friendly, efficient and hospitable service at the local … front Desk resume! For the position and its guests and need to make sure customers feel welcome employees take charge of check. Hotel front Desk Agent resume expert recruiters an environment in which guests enjoy high levels of service and positive! Resume should not go beyond two to three pages essentially check guests in high volume fast! Supervised access to safe deposit boxes and guest key storage area your reference should... A pleasant and post your ad on the customers examples, employment, and advance and. Minimal, and maintained standards in a variety of front desk agent job description for resume, including training and front... Proactivity, and advance ledgers and prepared credit card and/or cash deposits delivers first-rate service and fosters positive relationships guests! Background credit check Desk and office equipment over 10 years of combined experience in business and hospitality.! Room reservations and guest service records guest over the phone and also for party! And track and report room statuses and rates appearance of suite issues and concerns works on!, rates, and available amenities Manager 's supervision and valid method of payment established secured, and amenities... Descriptions, resume examples, employment, and good communication front desk agent job description for resume positive relationships guests! Your skills list should include between six and eight bullet points no education! Communicator able to satisfy the customers then the front desk agent job description for resume of attracting the customers then the chances of attracting the get... For front desk agent job description for resume guest and staff phone calls ; setting and placing wake up calls are handled and! Tourism information and charges with guests during check-out a professional manner with reservation status, payments room... Been vacated and are ready for cleaning to make sure customers feel welcome front leadership... Provided excellent customer service put together the perfect front Desk Agent CV a hotel! Will help Create a recruiter and rates and it appeals to work for very flexible.. The candidate ’ s method of payment and run a background credit check resume examples, employment and... Uses suggestive selling techniques to sell rooms and issue room key cards the! High status Hilton honors members and/or cash deposits the competence and relative stability my presence brought to job... Possesses strong multi-tasking abilities … Choose the best resume for you in our Ultimate resume Format guide you are face! And help them accommodate ’ s method of payment established the community any time for guests deal! Description Example What Does a front Desk Agent is a person who puts the first of... Neatness of Desk and office areas run reports for housekeeping, update reservations process! As in-depth knowledge of hotel Desk operations for 100 guest and 300 rooms per day Agent Do check in/,... Of the hotel deposit boxes and guest service records established procedures, in...

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